Questions before product selection and quotation.
Clear answers about brand relationships, selection, replacement and project supply.
Ask the right question before choosing the model.
Do you only supply FLEXEM products?
No. FLEXEM is an important automation line and Trompeter-Tech is an authorized FLEXEM distributor. We also supply industrial cameras, machine vision cables and related connectivity products for equipment projects.
Are you an authorized distributor for Huaray / iRAYPLE cameras?
We supply Huaray / iRAYPLE industrial camera products as a commercial product line. We do not represent this relationship as an authorized distributorship unless explicitly stated otherwise.
Are the machine vision cables an authorized product line?
We supply machine vision cable products and support model matching and custom requirements. Authorization claims are used only where a corresponding authorization relationship exists.
Can you help select an industrial camera?
Yes. Send the application, field of view, working distance, target accuracy, object speed and a sample image where available. Exact model verification follows after the key parameters are known.
Can you help replace an existing HMI, servo or camera?
Yes. Send the complete model number and preferably a clear nameplate photo. Replacement evaluation may include electrical, communication, mechanical, connector and application requirements.
Can you supply a complete automation and vision system?
We can support product selection and supply across automation, machine vision and industrial connectivity. The exact scope depends on the project and should be confirmed before quotation.
Can you provide custom cable lengths?
Custom length, connector configuration and high-flex requirements can be evaluated according to the cable family and project requirement.
What information should I send for a quotation?
For the fastest review, send model number, quantity, destination country and required delivery time. For selection projects, include application data, drawings, photos or existing product details.